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We understand that you may have some questions before deciding to work with us. Here are some of the most commonly asked questions and their answers.
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Some services do require a referral from your primary care provider but most importantly some services need prior authorization from your insurance company. We will work with you to gain authorization from your insurance company once we receive your physician order.
Absolutely. We value your feedback as it helps us continuously improve our services. Feel free to share your thoughts, comments, or testimonials on Google or Facebook. Your feedback is important to us and greatly appreciated.
No, the appointment will not be recorded. The first reason telemedicine sessions are not recorded is for the patient's privacy, similar to having a camera in the treatment room. We also request that you as a client not record your session with the provider. We take pride in safe guarding your privacy and we expect the same respect to our providers.
Yes, we’ve contracted with Simple Practice to provide our clients with a HIPAA compliant platform that supports the delivery of Telehealth. We take pride in protecting your privacy and confidentiality, this platform is user friendly and easy assessable.
Yes. Telemedicine is regulated by state and federal laws, ethical standards and clinical practice guidelines. Furthermore, this method of delivery is backed by decades of research and demonstrations. Telemedicine is a safe and a cost-effective way to extend the delivery of health care.
Many insurance companies have coverage policies for Telehealth delivery. Telehealth is considered a face-to-face intervention and is reimbursed under the same guidelines. BCBS, Medicaid, Medicare, Aetna, Optum and Cigna just to name a few; all have different requirements that have to be met in order to cover services. Contact our office today and we can take the hassle out of reimbursement requirements.
It’s our goal at Global Outreach TeleRehabilitation Services to provide treatments that are comfortable for you to start and maintain your pathway to recovery. We encourage speaking directly with your provider openly about your needs and we will always do our best to accommodate.
Global Outreach’s providers have very flexible schedules. Please speak directly to our Intake Coordinator openly to see if weekend appointments are available, or check our provider page for more details.
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